FAQ

The star-fleet is nothing without your captain’s ship at the front of the order, delving through space and time to uncover worlds and riches never discovered before. Action-packed entertainment, and flawless gaming come standard, but your choices are always in your control, captain. If possible, please let us know why you would like to leave the orbit of Stellar Spins and end your journey around the universe. This will enable us to give you the best possible service for all future players.

Get in touch with Stellar Spins’ Mission Control Crew who will assist you in closing your account. Your account can also permanently be closed, but there is no return to the galaxy of the great and, if you choose to do so, Contact you cannot open a new account.

Starship fleets and space shuttles can run into difficulties across the cosmos. If you are having trouble opening a game, try closing and then reopening the game. If that doesn’t help, try clearing your cache. Still no luck? Get in touch Contact.

Stellar Spins will be best experienced with Chrome.

Stellar Spins is built of a strong, sure and secure network of cosmic greatness! If you run into any technical difficulties, be sure to reach out to our Mission Control Crew with screenshots!

Whilst we live in a cosmos of superior technological prowess, the occasional comet, satellite or inter-galactic attack might disturb your connection. Don’t be alarmed, all gaming activities are securely logged, and game play will continue from your last round if you get disconnected. If you are disconnected at the beginning of a new round, that round will be completed automatically.

In the orbit of Stellar Spins, you may of course play across the cosmos without making a real money deposit. However, when the time comes to win real cash pay-outs and jackpots, you are required to make real money deposits.

In order to orbit the renowned planet of Stellar Spins and enjoy the intergalactic rewards, the following is required: 

Minimum Deposit: $10

Minimum Withdrawal: $20 (Bank Transfers $50)

It is important to note that the minimum deposit to receive a bonus on Planet Play is generally $20, unless otherwise stated in the specific promo terms or on the deposit page when selecting your desired bonus.

There are no fees charged for making deposits from Stellar Spins gilded territories

The cosmic law that guards the orbit of Stellar Spins, orders that you are not allowed to deposit in anybody else’s account. You may only make deposits into your own.

The cosmos of casino games is expansive, stretching further than is known by the most experienced star gazers of Planet Play. However, there are many galactical methods that can be used to uncover the games that you seek. Let the universe guide you through these steps:

• Type the name in the search box on the home page if you know the game’s name.
• Select and filter specific categories like Popular, New, Hot, Live Casino, Blackjack, Jackpots etc.
• Explore games by your favourite game provider by selecting their logo on the home and games pages.
• Or locate the ‘Game Search’ icon or ‘Advanced Filter’ icon in the short cut toolbar located on the shortcut toolbar to the left of your screen (desktop devices) or at the bottom of your screen (mobile devices).
• If you still can’t locate the game, contact support

Your experience in the cosmos of Stellar Spins will be much smoother and better if we have all your correct contact details. Contact us and let the Mission Control Crew know what needs to be updated.

The following documents are required to verify your account and keep it safe and secure:

1. A government-issued identification document (passport, identity card, driver’s license).

2. Proof of address (a recent utility bill not older than three months).

3. Copies of your registered credit cards if applicable. Only the first 6 and last 4 digits need to be visible - please block out anything else in between as well as block the CVC/ CVV digits on the back of your card for security reasons.

Stellar Spins allows her players the privilege to control their own playtime. If you choose to deactivate your account, you are free to do so, for a specified length of time, simply contact us and dictate your terms.

All funds are handled with the most stringent care and sense of security. Funds and deposits are held in an isolated bank account, completely separate from any other funds or accounts used at Stellar Spins.

Personal and financial information are handled with complete confidentiality, and industry-standard encryption technology is employed to securely handle all communication between your device/browser and Stellar Spins.

Stellar Spins has star-guards that exist only to protect the cosmos- with powers beyond our own imaginations. All information that filters through the orbit is only accessed by employees with top security clearance and no one else. Confidentiality and security are everything to them.

Whilst we at Stellar Spins intend most things to move at the speed of light, sometime meteors, comets, and satellites disturb our frequencies. If your deposit does not reflect instantly, please send through a screenshot and the Mission Control Crew will handle the query from there.

In the game of rewards, everyone shall know their fate by the roll of the dice, the flip of the cards, or the tumbling sevens on indomitable reels. Stellar Spins prides herself on salacious, superior entertainment and thrills for all.

• Type the name in the search box on the home page if you know the game’s name..
• Select and filter specific categories like Popular, New, Live Casino, Blackjack, Jackpots etc.
• Explore games by your favourite game provider by selecting their logo on the games page.
• Locate the ‘Game Search’ icon or ‘Advanced Filter’ icon located in the shortcuts toolbar to the left of your screen (desktop devices) or at the bottom of your screen (mobile devices).
• If you still can’t locate the game, contact support.

What is written in the stars, will come to fruition!

Simply log in and click on the ‘Free Spins’ icon on the shortcuts toolbar to the left of your screen (desktop devices) or at the bottom of your screen (mobile devices).

You can also find the ‘Free Spins’ icon in the hamburger menu on the top left of your screen. Any available free spins will appear automatically.

You can add the ‘Free Spins’ shortcut to your shortcuts toolbar by clicking on the arrow to customise the toolbar, and then find the Free Spins’ icon and add it by clicking on it.

The Stellar Spins empire upon Planet Play needs you as part of their galactic exploration team. That is why access to your ship will always be possible, after all your cosmic destiny has been imprinted in the stars.

• Simply click on the ‘Forgot Password?’ link at the bottom of the page that appears when you click on the ‘Login’ button. 
• OR Contact a support agent via live chat or a contact form.

Exploring the galaxy is an experience unlike any other. Venture through space, transport your crew to reels of relics and discover new-lands with out-of-world wins!

If you’re looking to dock your ship on Planet Play, The Stellar Queen will welcome you to a cosmos of treasures, thrills and some tranquillity:

• Click ‘Sign Up’ on the top right-hand corner of the screen to begin the 3-step process.

• Verify your mobile number and voila you’ve completed registration.

• You are officially a crew member of the greatest galactic empire that has even been forged!

Exploring the galaxy is an experience unlike any other. Venture through space, transport your crew to reels of relics and discover new-lands with out-of-world wins!

If you’re looking to dock your ship on Planet Play, The Stellar Queen welcomes you to a cosmos of treasures, thrills and some tranquillity:

· Click ‘Sign Up’ on the top right-hand corner of the screen to begin the 3-step process.

· Verify your mobile number and voila you’ve completed registration.

· You are officially a crew member of the greatest galactic empire that has even been forged!

With all this travel across milky ways and time-zones, it’s easy to land yourself in a cosmic memory warp. If you are unsure about holding an account at Stellar Spins, our Mission Control Crew are available 24/7 via email or live chat. Make sure to confirm if you have an account because a duplicate account will result in both accounts being closed.

Spacecraft names are not forever, we at the greatest empire in the galaxy know this. That’s why you can rename your ship at any time and continue the same great adventures as before. Contact support and you will be blasting off to new planets and galactic wins in no time.

Reels are different in outer space. Here, you can expect only the most exceptional, other-worldly games that’ll transport you to new and exciting worlds both past and present. Therefore, each game will contribute differently to wagering requirements as per intergalactic law in Stellar Spins’ terms and conditions. Each promotion may also have specific terms. Have a look at the bottom of each promo page to familiarize yourself with the terms of that galaxy-promotion.

This is how games contribute towards wagering requirements:

• Video Slot games count 100% towards wagering requirements.
• Classic Slots games count 75% towards wagering requirements.
• Table Poker, all Roulettes, and Baccarat count 8% towards wagering requirements.
• Video Poker and all Blackjacks count 2% towards wagering requirements.

Visit the promo terms page for more info.

You have valiantly and with great vivacity explored the greatest entertainment ever seen, and been enchanted with all the mystical dealings of cards, chips, and those immortal triple sevens… But now you want to tally the total of your terrific treasures. Here’s how:

• Click on your account avatar on the top right next to your balance.

• Scroll around to the ‘BONUSES’ tab. This is where you can view your wagering details for your ‘Active’ bonuses.

What is written in the stars, will come to fruition!

Simply log in and click on the ‘Free Spins’ icon on the shortcuts toolbar to the left of your screen (desktop devices) or at the bottom of your screen (mobile devices).

You can also find the ‘Free Spins’ icon in the hamburger menu on the top left of your screen. Any available free spins will appear automatically.

You can add the ‘Free Spins’ shortcut to your shortcuts toolbar by clicking on the arrow to customise the toolbar, and then find the Free Spins’ icon and add it by clicking on it.

Funds move at the speed of light through the galaxy of Stellar Spins. If it is not instantly in your account, contact the Mission Control Crew directly here

Note: Crypto deposits could take some time to make their way through the galaxy.

Travelers from all around the universe voyage to Stellar Spins. That is why we make sure to accept currencies from far and wide. Orbit the planet and rocket the reels with the following currencies: EUR, CAD, AUD, and NZD.

Players may deposit with Crypto such as Bitcoin, Litecoin, Bitcoin Cash, Ethereum, Dogecoin and Ripple however this will be converted into the currency chosen during the sign up process. Please note that there are sometimes delays when depositing with Crypto.

The Stellar Spins empire upon Planet Play needs you as part of their galactic exploration team. That is why access to your ship will always be possible, after all your cosmic destiny has been imprinted in the stars.

• Simply click on the ‘Forgot Password?’ link at the bottom of the page that appears when you click on the ‘Login’ button. 
• OR contact a support agent via live chat or a contact form.

Only one account per player is permitted in the Stellar Spins empire

Sometimes too many cyber-space mails can distract you from guiding your spaceship safely across the galaxy, no matter how good of a captain you are. If you wish to reduce the number of, or stop the notifications that you are receiving, simply:

1. Log in and go to your profile by clicking on your Avatar.

2. Under Profile, set ‘Promotions via Email and/or SMS’ to suit your notification needs.

In this galaxy, winnings from free spins are credited as bonus money. You can check your free spins winnings as well as remaining wagering requirements by scrolling around to the ‘BONUSES’ tab of your Account section.

With captains from far and wide, past and present, drifters and nomads- Stellar Spins has ensured that there is a wide selection of providers to give you freedom at the intergalactic bank. While we have a great deal of universal providers, you may also suggest a provider that you believe would make a notable addition to our intergalactic selection. To see a list of available providers click ‘Deposit’ after logging in.

• Log in and access your profile by clicking on your Avatar.
• Select ‘DOCUMENTS’ from the tabs at the top.
• Upload a file for each of the documents required.
• OR scan and email your documents to the Mission Control Crew here and they shall get them verified.

The star-guards within the galaxy of Stellar Spins are the greatest to ever be. All of your financial, personal and other documentation will be protected by these extraordinarily powerful figures. Serious and safe security protocols are implemented by our star-guards to always ensure your safety, and only employees with the highest security clearance have access to this information.

Contact us here if you have any questions.

Our swift team works tirelessly to ensure trusty service, who will get your account verified as fast as the speed of light. If you do want to track the progress, get in touch with the Mission Control Crew here.

At Stellar Spins we have teams of crews working hard to help you dock your spaceship as soon as possible. Verification usually takes between one [1] and 48 hours but, during times of high volumes, it might take a little longer.

Starship fleets and space shuttles can run into difficulties across the cosmos. If you are having trouble opening a game, try closing and then reopening the game. If that doesn’t help, try clearing your cache. Still no luck? Get in touch here

Wondering around space can leave you dizzy and out of touch with elements of earthly reality. That is why you can decide how you’d like to play and fly though the cosmos of Stellar Spins. Get in touch with our contact companions and specify how you want to play, and they will implement your desired limits.

Funds move at the speed of light through the galaxy of Stellar Spins. If it is not instantly in your account, contact the Mission Control Crew directly here.

Note: Crypto deposits could take some time to make their way through the galaxy.